100% Satisfaction Guaranteed
As part of The E-Z UP Experience, it is our commitment to provide superior products. If you are not completely satisfied with your E-Z UP purchase for any reason, we will make it right. You can return your product for a replacement or refund within thirty (30) days of your purchase.
E-Z UP's guarantee doesn't cover ordinary wear and tear or damage caused by improper use or naturally caused accidents.
If you have received your E-Z UP purchase and it has a manufacturing defect in the materials or workmanships please visit our warranty page
You can return your purchase from E-Z UP by mail, regardless if you made your purchase online or over the phone. Proof of purchase is required.
Please retain all product packaging until you're completely satisfied with the condition and performance of your purchase. Please return the product and all packaging together.
Upon receipt you will receive a refund less 3% handling charge on the cost of the original goods within 30 days of the goods arriving to us.
If returning a custom or bespoke printed item or order, we reserve the right to refuse a request for any return or refunds once the designs have been approved and "signed off" by the customer.
Mailing Your Return
Please include your name, email address and proof of purchase. Proof of purchase can be a receipt, packing slip, order confirmation, etc.
The customer is responsible for ensuring that all goods are returned in their original condition and packaging. Goods must be unused.
Right of withdrawal (consumer)
As a consumer you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancelling, you have another 14 days to return your product to us. Upon receipt, you will receive a full refund of the purchase price including shipping costs. You are responsible for the return costs from your home to E-Z UP UK . If you exercise your right of withdrawal, the product will have to be returned to E-Z UP UK with all delivered accessories and - if reasonably possible - in the original state and packaging. To exercise your right of withdrawal please contact us. We will then refund the amount of the order within 14 days after receipt of your return.