Have a question with your Instant Shelter? You’ve come to the right place. Here are some of the most common questions we get at E-Z UP, and if you still have questions please email us at sales@ezup.co.uk at anytime.


Orders processed here will be delivered via our Express service which is usually two days maximum.

We use FedEx and TNT to courier our products.


We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Customer support

Call us on 01895 543543

Send a message

Email support@ezup.co.uk